Privacy Policy

Comprehensive Privacy Policy

At Audienzz, operated by Audienzz Technologies India Pvt Ltd (located at 100 Tech Park, Phase 2, Chennai, Tamil Nadu 600096), we are committed to safeguarding the privacy and security of your organization's business information and contact data.

1. Information We Collect

• Account & Registration Data: Full name, corporate email address, mobile phone number, billing address, tax GSTIN, and organization credentials.
• Customer & Contact Database: Phone numbers, names, contact group assignments, and custom fields uploaded by workspace users into the platform.
• Message Logs & Metadata: Transmitted WhatsApp message content, timestamp logs, delivery receipts (sent, delivered, read status), and API payload logs necessary for reporting and billing audits.
• Technical Diagnostics: IP addresses, browser specifications, operating system parameters, and session authentication tokens.

2. How Information Is Utilized

Data collected is processed exclusively to provide, maintain, and enhance the Audienzz SaaS suite, including:

• Executing WhatsApp broadcast campaigns via official Meta Cloud API channels.
• Powering FlowBuilder chatbot automation nodes and AI Reply Assistant models.
• Generating real-time analytics reports, delivery metrics, and invoice statements.
• Protecting against fraud, security vulnerabilities, and system abuse.

3. Data Protection & Non-Disclosure Commitment

We do not sell, rent, lease, or monetize your contact database or message data to any third-party advertisers or external data brokers. Your subscriber lists remain strictly confidential to your workspace.

4. Data Retention & Right to Erasure

Users retain full ownership of their data. You may request permanent deletion of your workspace data, subscriber lists, or message logs at any time by emailing [email protected].